If you’re a veterinary product distributor looking for a veterinary suture and veterinary surgical mesh supplier, you’ve come to the right place!
Veterinary Sutures is proud to offer only the highest quality sutures for use in the veterinary industry. Our products are used all over the world, and our quality is second to none.
We’ve put together this page to offer answers to some commonly asked questions about ordering our products. If you can’t find the answer to your question here, please contact us by emailing info@veterinarysutures.com or calling our toll-free number: 239-590-8484.
Please read our testimonials below to find out why distributors the world over purchase our products!
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How can I track my order?
Once your order has been placed, you will be provided a link to your shipment tracking number.
Has my order been shipped?
A confirmation email will be sent to you to inform you that your order has been placed.
My order never arrived.
Go to My Account > My Orders > Tracking. If your order says it was delivered and never was, you might have to check with your shipping carrier.
How do I change quantities or cancel an item on my order?
Go to “My cart” and change quantities and add/delete items. To cancel orders, Orders > Cancel order.
When will my order be shipped?
Orders will be shipped within 12 hours of notification. For second day deliveries, orders will be dispatched the same day.
How can I redeem my coupon or discount code?
At the checkout, enter your promo code on the tab that says “enter promo code”
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How do I create an account?
Go to the top right of our website, click on “Register”.
How much is my shipping?
Shipping costs will vary on where you are located.
I forgot my password?
Go to “forgot my password” on the login page and enter your email to being account recovery.
I received the wrong product?
Start a return by printing a label back to us. To qualify for an exchange or full refund, item MUST be in-tact, sealed, and in its original packaging.
What is the return policy?
To qualify for a full refund on a product, item must be sealed, in-tact, and in its original packaging.
I want to exchange my item?
To qualify for item exchanges, you must complete our list of reasons of exchange and return the item.
How do I know if I’m a final user or distributor?
A final user is the person who ultimately uses or is intended to ultimately use a product. A distributor is an agent who supplies in this case, our supplies to their stores and other businesses that sell to consumers.
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Which countries can you ship to?
We can sell to every country, shipping time will vary depending on location. Through this website we only accept orders for product within the US. For international orders, please contact our team directly at info@veterinarysutures.com or visit https://veterinarysutures.com/en/.
Which payment methods can I use?
PayPal, all credit cards, and bank transfer.
How much will my shipping cost?
Pricing varies on which country you are in.
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How many units come in each box?
12 sterilized, sealed units.
Does the box come sealed with sterilized units?
Yes.
Is There a Minimum Order Amount?
Absolutely not! All customers can order as much or as little as they need.
Can you make boxes of 24 or 36 units?
Yes, but we do not sell them through our website. A Veterinary Sutures sales representative will place that order for you..
Do you carry other products besides surgical sutures?
Yes, we carry bone wax and meshes.
Not Finding the Answer?
Call our toll-free number at 239-590-8484 or email us at info@veterinarysutures.com. Our representatives are happy to help you with your order!