Frequently Asked Questions

Company & Product Info

Where are you located?

We are located in Fort Myers, FL.

How is the product made? Where do the materials come from?

All our sutures are made in our own factory which has FDA, ISO and GMP certifications.

How do I choose the right product?

Suture thread size goes from a smaller diameter to bigger than 6-0, 5-0; and thinner than 2-0, 0. Thread length is 35” or 90cm except for Chromic gut or plain gut which its length is 28” or 70cm.

Needles are proportionally sized with the thread. For example, a 6-0 suture usually has 13-16mm length needle and 2-0 has 19-24mm needle.

Absorbable sutures are recommended for internal closure of soft tissue. Non-absorbable sutures are recommended for external closure such as skin, this kind of sutures has to be removed manually after a certain period of time.

If you still have questions about choosing the right product, one of the Veterinarians from our staff can assist you. Please send an email to info@veterinarysutures.com and
request to be transferred to a DVM.

For more information, visit our Shop page.

Where can I store my products?

Surgical sutures and polypropylene mesh have to be stored in a room temperature between 68F to 78F.

Can I re-sterilize these products?

No, you cannot. Re-sterilizing these kinds of products will compromise its strength and absorption time.

Where can I find reviews?

You can find some reviews here.

Order Status & Shipping

When will my order be shipped?

Any order placed by 3pm ET will be dispatch the same day. If you have an emergency surgery that required one of our products, please contact us so we can prioritize your order.

How can I track my order?

Once your order has been placed, you will be provided a link to your shipment tracking number.

Has my order been shipped?

A confirmation email will be sent to you to inform you that your order has been placed.

My order never arrived

Go to My Account > My Orders > Tracking. If your order says it was delivered and never was, you might have to check with your shipping carrier.

How do I change quantities or cancel an item on my order?

Go to “My cart” and change quantities and add/delete items. To cancel orders, Orders > Cancel order.

Should I do standard ground or 2-day shipping?

We are located in Florida, standard ground time for delivery can be between 2-5 business days depending on your location.

2-day shipping is from the day the order was placed. For example, if your order was placed on Monday before 3 pm ET you will receive it on Wednesday.

My package was lost/damaged/stolen. Will you replace it?

We provide partial or full replacement on the items ordered for products damaged in transit.

My Account

How do I create an account?

Go to the top right of our website, click on “Create account”.

How much is my shipping?

Shipping costs will vary on where you are located.

I forgot my password?

Go to “forgot my password” on the login page and enter your email to begin account recovery.

I received the wrong product?

Start a return by printing a label back to us. To qualify for an exchange or full refund, item MUST be in-tact, sealed, and in its original packaging.

I want to exchange my item?

To qualify for item exchanges, you must complete our list of reasons of exchange and return the item.

How do I know if I’m a final user or distributor?

A final user is the person who ultimately uses or is intended to ultimately use a product. A distributor is an agent who supplies in this case, our supplies to their stores and other businesses that sell to consumers.

International Shipping

Which countries can you ship to?

We can sell to every country, shipping time will vary depending on location. Through this website we only accept orders for product within the US. For international orders, please contact our team directly at info@veterinarysutures.com or visit https://veterinarysutures.com/en/.

Which payment methods can I use?

PayPal, all credit cards, and bank transfer.

How much will my shipping cost?

Pricing varies on which country you are in.

How much will taxes cost me to deliver overseas?

Taxes and duties are regulated by each country. We recommend checking with your local carrier what the fees are to import this product and if there any regulations related to it.

How long will my international order take to receive?

We can provide an estimated delivery time if its requested.

Billing and Pricing

How can I redeem my coupon or discount code?

At the checkout, enter your promo code on the tab that says “enter promo code”

Returns

How do I process a return?

Login into your account. Click on “my account” in the menu and on your account page you will see an option to “request refund”. Complete the form and we will get back to you as soon as possible.

What is the return policy?

100% Satisfaction Guaranteed. We guarantee your satisfaction on every product we sell and will refund your purchase price for any order within 30 days.

Can I receive a refund?

Yes, you can receive a refund on the payment method that have been used to purchase on the products. Certain restrictions are applied.

How long will it take to get my money back?

After process a refund will be between 3-5 business days depending on your bank.

Can I make an exchange?

Yes! If you ordered the wrong product, we will exchange it for you!

How do I make changes to an order I've already placed?

You can contact us at info@veterinarysutures.com and we will assist you.

Still not finding the answer to your problem?

Call our toll-free number at 239-590-8484 or email us at info@veterinarysutures.com